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I am in my 16th year as an interior designer, a creative director at a prestigious firm here in NYC and have seen my share of nightmare orders.
Added by Design Las 3 Aug 2010 | View the link this comment is on | View other comments on the same link
I know things can go wrong because after all it is furniture and that is just the nature of the game. The experience I had with Shelly "Starr" (Reich prior to Badauy and now after Badauy changed to Starr) and her company Moura Starr really take the cake though.
A colleague, the principal of her own firm warned me not to work with Shelly or Moura Starr based on her own experience a few years back when she placed an order. I thought her issue was isolated happening when the company was still pretty new to the game. Funny; Shelley Starr had the nerve to even publish my colleagues work on the Moura Starr web-site too!
Given my colleague’s situation, I requested to work with Shelley Starr the owner directly. I called for her a few times leaving word with her staff to set an appointment with my client and I who lives mainly in LA . She actually saw pieces in the the LA showroom she thought would work for her project her in NY.
She is a well known actress and treated as such during her visited to the LA showroom. She made it clear she or her designer would be in touch. My firm's policy is not to use our client's name to gain leverage with vendors for various reasons as one can imagine, especially when leaving a message (especially when client is one of notoriety).
After three weeks, none of my calls returned, my client and I met for a shopping trip in SOHO. I wrote Shelley and her staff off as flakes and figured I could steer my client to equally beautiful pieces from other vendors.
We happen to be passing Moura Starr and decided to go in even without an appointment as it is also a retail showroom. My client received a call and had to take it in the car, so I went ahead and walked the showroom for a minute or two.
I approached a salesperson fluffing pillows. In the middle of one of my questions she walked away, right past me to greet my client who was coming thought the doors without excusing herself.
This would be my first meeting with Shelley. Apparently, when in LA my client had spoken to Shelley during her visit to the showroom. I later found out from my client during the visit; though she told Shelley she has a designer already, Shelley offered my client her design services regardless. So we went through the showroom together, listening to Shelley’s lowdown.
I asked some questions and requested Shelley send me some collateral on items. Shelley directed the answers to my client who graciously reminded Shelley I am the designer. During a moment alone, I mentioned to Shelley my office tried to reach her a few times to set an appointment.
She told me she never received any messages, blaming her staff and herself with the excuse the business was in the midst of expansion and her traveling, “on the hunt for the very best for her Moura Starr’s clients”. In the future she instructed me to reach her on her mobile phone if there is anything else “her” client or I needed. Did she mean “my” client???
Based on my colleague’s experience and now my dealing with Shelley, I mentioned the encounter to the principal due to the substantial amount of money we were about to drop on pieces from one showroom. He said he had heard some funny stories about Shelley and Moura Starr but wasn’t concerned she would poach our client.
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