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Comments on Moura Starr

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Moura Starr Added by Waki 10 Sep 2006 (address: www.mourastarr.com/ ) With stores in New York and Los Angeles, Moura Starr designs furniture and accessories for every room in your house. Website has lots of information, 3D views and specs for each beautifully designed product sold at their stores. More... Add comment \| View 98 comments	home accessories	(4 ratings)
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Comments

She walked away from me when I went to hand her the phone and started talking to some people who walked in the showroom at that moment. I approached her and said my boss wanted to speak to her regarding the order. She snapped saying she was busy.

Added by Design Las 3 Aug 2010
I told her she should take the call because the next person she would maybe speak to is our lawyer. They spoke for at least five minutes. I got back on with my boss who was

Added by Design Las 3 Aug 2010
extremely irritated. He told me she was going to check the status and I should remain there until I got an answer. 20 minutes later, Shelley comes out saying the order is sitting in a container along with all the other orders due to ship to the U.S. because the Brazilian dock workers are on strike.

Added by Design Las 3 Aug 2010
Needless to say, at the time there was no strike and this was just a lie. Supposedly, the strike lasted a month, bringing us now into March. My principal spoke to Shelley while I was on vacation.

Added by Design Las 3 Aug 2010
She told him first she would air the items in. When he called her to see if she made the arrangements to do so, she said they were on the water and would be another four weeks until checked into customs and delivered, now directly to the client because now we are going to miss our installation date.

Added by Design Las 3 Aug 2010
Now into April 2010, still no furniture and after some back and fourth with Shelley, Moura Starr, our lawyer and even our client who was told by Shelley the order had not been placed until April 2010.

Added by Design Las 3 Aug 2010
At that, my client reminded Shelley the monies were wired directly from her account to Moura Starr’s in September and December of 09. Shelley then said the order was not finalized with signatures until April 2010.

Added by Design Las 3 Aug 2010
This was not at all the case. A table(one table) needed to be changed because by the time Shelley actually rendered our deposit and finalized drawings from September to M-Brazil, the manufacturer of the majority of the items on the order (with exception of three sofas from Mariani, an Italian manufacturer) the material for the table was no longer available and the finish needed to be substituted.

Added by Design Las 3 Aug 2010
The table still came in wrong, Shelley’s reasoning: she changed the finish I signed off on the second time because she didn’t feel it would be in my client’s interest to have the finish I chose. What??? Later, Shelley also made it sound to my client the entire order was held because of the one table change, not due to production issues, but to my principal and I not communicating.

Added by Design Las 3 Aug 2010
Shelley’s and Moura Starr’s explanation as to what happened to the order and funds during the period we waited for the furniture finally came down to what they claimed to be an accounting error on M-Brazil’s part; the manufacturer of the furniture.

Added by Design Las 3 Aug 2010
Funny, because included in the order and according to Shelley also coming from Brazil were the three Italian made Mariani sofa’s mentioned. The furniture from Brazil arrived to the site the two weeks ago and the sofa’s just last week, the air-bill stating Italy to New York.

Added by Design Las 3 Aug 2010
From our understanding, Moura Starr purchases the furniture through a company owned by Shelley which acts as her own agent for Moura Starr from M-Brazil. Mariani is also sold through Resource Furniture which it is said to supply Moura Starr with sofas.

Added by Design Las 3 Aug 2010
So, if there were an accounting error on M-Brazil’s part, why did the sofa, which had a production/delivery time of 16 weeks show up just last week from when they were ordered, deposits rendered in September and balances paid in December?

Added by Design Las 3 Aug 2010
It seems to be the popular consensus among my peers that Shelley runs Moura Starr as a sort of Ponzie Scheme. Robbing Peter to pay Paul when it comes to the ordering cycle. It is said she has a tough nut to crack given the three showrooms and apparently there is one in Saudi Arabia now?

Added by Design Las 3 Aug 2010
I read here that if she is flush, you’ll get your furniture. If she isn’t doing so well, they may use your deposit and balance to float their operation. Rumor has it Shelley is completely over extend and has not paid rent on her SOHO showroom in a few months.

Added by Design Las 3 Aug 2010
She isn’t paying all her bills at 979 3rd Avenue too either. I get small business and you have to do what you have to do to survive, but this situation was completely out of control.

Added by Design Las 3 Aug 2010
When confronted professionally, Shelley answers with insults and lies. She is completely arrogant and from the way she treated my principal and client, completely delusional in how she sees herself and the situation as well as how she generally conducts herself.

Added by Design Las 3 Aug 2010
Like we don’t have her emails and bank transactions? And then there is the poaching and total disregard for the trade profession.

Added by Design Las 3 Aug 2010
It turns out that my client reported back to my principal and I after she and Shelley had a conversation, per Shelly, “Your furniture would not be late if you had worked with me directly like you wanted too. It is obvious the firm is incompetent and feel they have bigger fish to fry.

Added by Design Las 3 Aug 2010
It is evident they were not looking after your interests regarding the follow up and status of your order with Moura Starr.” At one point during the conversation, Shelley even went so far as to tell my client she had paid out of pocket to rush the furniture my client reported.

Added by Design Las 3 Aug 2010